At ZoVita™, we are committed to ensuring your satisfaction with our premium health supplements. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy. Please review the details below to understand how to initiate a return or request a refund.
1. Eligibility for Returns
- To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original packaging.
- The return request must be initiated within 30 days of the purchase date.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
2. Non-Returnable Items
- The following items are not eligible for return:
- Products that have been opened or used.
- Products purchased as part of a clearance or final sale.
- Gift cards or promotional items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at 213-262-0699 or email us at info@zovita.store.
- Provide your order details and reason for the return.
- Our team will provide you with a return authorization and instructions for shipping the product back to us.
4. Refund Process
Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
5. Contact Us
If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us:
Phone: 213-262-0699
Email: info@zovita.store
Thank you for choosing ZoVita™. We value your trust and are dedicated to providing you with the highest quality products and customer service.